Support

The FENISKA base is (LxW) 45cm x 45cm in size. You can put anything on it that is a similar size. The furniture can also protrude slightly, but make sure that it is no more than 1.5 cm.

The FENISKA Base can be used under litter boxes, cat beds, dog beds, transport crates, blankets, baskets, etc.

The FENISKA Base can be used by dogs and cats with a
weight of less than 10kg and a shoulder height of approx. 35 cm.

The FENISKA Base can be used by almost all cat breeds
- with the exception of Maine Coons.

Dogs that can use the FENISKA Base are dogs from the toy group,
Mini Poodle, Pomeranian, Scottish Terrier, Schnauzer, Maltese Shih Tzu, Jack
Russell Terriers, Chihuahuas, Cavalier King Charles, Spaniels and other small ones
dog breeds.

Change in weight, sleeping and resting times, usage times and going to the toilet (only for domestic cats). Depending on where you place the base and whether you have a cat or a dog, this data is either recorded automatically by the Feniska base or based on your manual entries in the Feniska app.

No. Do not immerse the base in water and do not put it in the dishwasher or washing machine.

The FENISKA Base collects all health data
Sensors and information that you enter manually into the FENISKA app. There are
neither microphones nor cameras built into the FENISKA base.

The base is made of plastic and should withstand an average amount of scratches. In any case, the main functions of the base should still work even if your pet has scratched the base.

Simply connect the base to your home network using the FENISKA app. You can enter information there, such as which pets you have, how old they are and where you want to place the FENISKA Base. If you need to change information, you can easily do this in the settings in the app. The configuration process only takes a few minutes.

Not yet, but we are working on this feature.

You can reset the FENISKA Base in the settings under "Profile" -> "FENISKA Base".

Yes, you have to reset the FENISKA Base as soon as the object lying on the base changes. Otherwise the weight of the item will manipulate your pet's data.

If there are several pets, the FENISKA Base can differentiate between the pets. Just make sure you enter the correct starting weight for each pet.

The FENISKA Base is used in combination with the FENISKA App. All recorded and analyzed data of your pet is made available here.

It is possible to track and save the data manually. You can use the FENISKA App to learn and educate yourself about your pet's breed and everything related to health.

Slight deviations in the daily rhythm, when going to the toilet, eating habits or movements can already be noticeable signs of illness.

There are two main reasons for this:

1. 53% of pets are overweight (according to the APA, obesity is the #1 health problem in pets) and this shortens pet life expectancy by up to 2 years. Obesity is the main cause of diseases such as heart problems, urinary stones and diabetes.

2. Gradual weight loss is indicative of a chronic condition and can be felt weeks or months in advance. Gradual weight loss is not easy to see with the naked eye.

Yes, we also deliver outside the EU to the UK, US, AUS, NZ, Turkey and Israel.

Please note for customers outside the EU: In addition, other taxes or costs (e.g. customs duties) may be incurred as part of your order, which are not paid through us or invoiced by us, but by you directly payable to the relevant customs or tax authorities. You can inquire about details directly from the responsible authorities.

We ship every day from Monday to Friday, excluding public holidays. The shipping time is:

• Within Germany: 3-7 working days
• Within the EU and Switzerland: 7-14 working days
• European countries outside the EU: approx. 7-14 working days
• Rest of the world: approx. 7-14 business days